TERMS AND CONDITIONS
SimRacingBay reserves the right to refuse or cancel an order at anytime without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
SimRacingBay offers on-line purchasing. Orders via email will also be accepted.
On the SimRacingBay website the nominated currency used for all transactions is Euro (€).
SimRacingBay display the current shipping rates are calculated based on delivery location and shown at checkout, before placing an order.
SimRacingBay ship to most destinations around the world using fastest DHL Express delivery service. Please allow 2-4 days for delivery or 4-6 days for distanced locations like islands. Please note, we are unable to deliver to PO Box Addresses.
We do not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.
International customers will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives.
Please note shipping rates do not cover any import liabilities that may be applied by the Government of the destination country.
By confirming a purchase you are accepting responsibility for all Custom Charges incurred. You will be importing goods into your destination country. SimRacingBay wishes to remind you that as the importer of goods you are legally responsible for any taxes, duties, and charges by your Government.
SimRacingBay do not have any control over customs charges and are unable to advise what they will be, as it is based on your own countries regulations and compliances. If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout. All charges are to be paid by the customer on delivery of order. Under no circumstances SimRacingBay accept any orders back due to rejection of customs charges. Orders cannot be returned to sender.
DISPATCH OF ORDERS
Order are normally dispatched the same day or next business day subject to all ordered items being in stock.
If any items cannot be fulfilled from your order we will contact you via email.
ACCEPTANCE OF GOODS
On receiving the order the customer is responsible for inspecting the goods for fault or damage.
Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify SimRacingBay as soon as possible. Please see Returns Policy for more information.
SimRacingBay reserves the right to change prices without notice.
Orders placed online are eligible for return within 14 days (domestic returns) or 30 days (international returns) once purchase is received.
Refunds can only be provided by returning the product with a completed ‘Returns Formular’.
Refunds are offered on full price items from orders within 14 days of payment, given the Returns Formular has been completed and the item is in its original condition, unused.
Orders cannot be cancelled or amended once placed and you have already received your order and shipping confirmation. Please follow the returns process if your wish to make changes to your order.
In the event that an item is listed at an incorrect price or with incorrect information, SimRacingBay reserves the right to withdraw an item from sale, and to refuse or cancel orders.
SimRacingBay will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card used to purchase the goods would be the destination of any credit that may be available.
We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we will gladly accept a return of an unused item within 14 business days (domestic returns) or 30 days (international returns) once purchase is received. Items should be in the original condition and unused.
HOW DO I RETURN AN ITEM?
Contact us on email SimRacingBay@gmail.com and we will provide you a Returns Formular. This must be filled in and sent back with your return.
Fill in the Returns Formular with your Name and Order Number
Let us know the reason for the Return
Send your unused item to:
TMTECH, TOMAZ MEGLIC S.P.
PRISTAVSKA CESTA 1
HOW WILL I BE REFUNDED?
We will credit your original method of payment minus original shipping charges and duties paid.
HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?
Once your Return arrives within the warehouse please allow 10 business days for your refund to be processed. You will be notified by email once finalised.
CAN I RETURN A SALE ITEM?
All Sale Items purchased are final sale and cannot be returned. We do not offer Refunds or Exchanges on Sale Items.
WHAT IF I PURCHASE A FULL PRICE ITEM WITH A DISCOUNT CODE DURING A SALE?
You may return full priced items bought with a discount code for full refund of purchase price.
CAN I EXCHANGE AN ITEM?
If you have received a faulty item please email firstname.lastname@example.org to arrange a replacement item.
WHAT IF I HAVE RECEIVED AN INCORRECT ITEM?
If you have received an item you did not order please email us at email@example.com to arrange the dispatch of the correct item and return of the incorrect item.
DO I HAVE TO PAY FOR SHIPPING MY RETURN?
Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so you may want to send it fully tracked for peace of mind.
Every product we send out is initially quality controlled, however, if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 1 month of purchase. Anything outside of this time frame will be up to our discretion. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.
We will happily accept a return of an item which has not be used in anyway and is returned in it’s original condition for a full refund. Please return within 14 business days for EU and 30 days for International from the date you received the parcel. Sale items cannot be returned for a refund and are final sale. The Return shipping is payable by the customer and it is recommended to use a tracked method for safe delivery.
Simracingbay are not responsible for the loss of a returned parcel and the original payment of shipping will not be refunded. We will process your refund within 10 business days of the return arriving to our warehouse, followed by a confirmation email.
Simracingbay reserves the right to deny a refund of the merchandise returned if they do not meet the requirements of our Return Policy.
HOW FAST WILL YOUR ORDER BE PROCESSED?
We are very proud of how quickly we process order. We aim to ship the same day or the next business day, depending on how busy we are.
Shipping costs vary and are based on the size and weight of the individual item ordered. The amount due will be calculated at the checkout for you.
To ensure reliable and fast shipping Simracingbay use DHL shipping company. Please note, we do not deliver to PO Boxes.
CUSTOMS/IMPORT TAXES FOR INTERNATIONAL CUSTOMERS:
All international customers are responsible for the customs rates within their own countries.
Declared value must be total FULL $ value paid on international shipments and must include an invoice for customs should they require it.
Unfortunately Simracingbay CAN NOT put a lower value on the parcel. For further information, please contact your local customs office.
DOMESTIC ORDERS EU:
Please allow 1-4 days for delivery (DHL Economy). You will receive an email from us letting you know that your order has been shipped along with a tracking number.
Please allow 2-4 days for your delivery (DHL Express). You will receive an email from us letting you know that your order has been shipped along with a tracking number.